Refund Policy – IBOO IPTV

1. Free Trial Before Purchase

We offer a free IPTV trial so you can fully test our service:

• Check channel quality and stability
• Verify device compatibility
• Evaluate support and user experience

After using the free trial and confirming that the IPTV service works on your devices and connection, subscriptions are normally non-refundable.

2. When a Refund May Be Considered

A refund may be considered ONLY in the following cases:

• The IPTV service did not work at all after activation
• You contacted our support and we were unable to fix the problem
• The issue is clearly on our server side and not related to your device or internet

Each case is reviewed manually. If the service worked partially (some channels, some devices), we may propose technical assistance or a replacement line instead of a refund.

3. When Refunds Are Not Available

No refunds will be issued in the following situations:

• You already used and approved the free trial
• Your internet speed or stability is insufficient for IPTV streaming
• Problems related to your device, TV, app, or local configuration
• ISP blocking, VPN issues, or firewall restrictions on your network
• You changed your mind after activation or no longer need the service
• You provided wrong information (wrong MAC, device type, or email)
• You share or resell your line against our Terms & Conditions

4. Final Nature of IPTV Activation

Once an IPTV subscription is generated and delivered to you, it cannot be recycled or resold. For this reason, every activation is considered final.

We strongly recommend that you always request and test your free trial before purchasing a long-term plan.

5. How to Request a Refund Review

If you believe you are eligible for a refund, please contact us with:

• Your order number or payment proof
• Your username or line details
• A clear description of the issue and what you already tried

Contact:

Email: contact@ibooiptv.com
WhatsApp: +44 7449 763 058

We usually review cases within 24–48 hours.

6. Agreement

By purchasing any IPTV subscription from IBOO IPTV, you confirm that you have read and accepted this Refund Policy together with our Terms & Conditions and Privacy Policy.